Black Canvas Privacy Policy

Effective Date: 1 June 2026

Last Updated: 1 June 2026

Introduction

Black Canvas Pty Ltd ("Black Canvas", "we", "our" or "us") respects your privacy and is committed to protecting the personal information we collect and handle.



This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you interact with our website, contact us, engage our services, attend our events, subscribe to our communications, or otherwise interact with us.


We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).


By using our website or providing personal information to us, you acknowledge that your information will be handled in accordance with this Privacy Policy.

Who We Are

Black Canvas Pty Ltd is an Australian business providing strategy, marketing, design, technology, creative, consulting and related professional services.


Contact Details


Black Canvas Pty Ltd
Website: https://www.blackcanvas.com.au
Email: hello@blackcanvas.com.au


If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details above.

What Information We Collect

We may collect personal information that is reasonably necessary for our business activities and service delivery.


The types of information we may collect include:


Information You Provide Directly


  • Name 
  • Email address 
  • Phone number 
  • Job title 
  • Company or organisation name 
  • Project information 
  • Information submitted through contact forms 
  • Information provided during meetings, consultations or workshops 
  • Marketing and communication preferences 


Information Collected Automatically


When you visit our website, we may automatically collect:


  • IP address 
  • Browser type and version 
  • Device information 
  • Operating system 
  • Pages visited 
  • Referral source 
  • Website usage data 
  • Cookie and tracking information 
  • Session and performance data 


Information From Third Parties



We may receive information from:


  • Marketing and advertising platforms 
  • Analytics providers 
  • Business partners 
  • Publicly available sources 
  • Social media platforms 
  • Referral partners

How We Collect Information

We may collect personal information when you:


  • Visit our website 
  • Submit an enquiry 
  • Request a proposal or quote 
  • Engage our services 
  • Subscribe to newsletters or marketing communications 
  • Register for events or webinars 
  • Download resources 
  • Participate in surveys 
  • Communicate with us via email, phone or social media 
  • Interact with our advertising or marketing campaigns 

Why We Collect Personal Information

We collect and use personal information to:


  • Respond to enquiries 
  • Deliver our services 
  • Manage client relationships 
  • Prepare proposals and agreements 
  • Communicate with clients and prospects 
  • Improve our services 
  • Improve website performance and user experience 
  • Conduct research and analysis 
  • Send updates, insights and marketing communications 
  • Manage events and registrations 
  • Comply with legal obligations 
  • Protect our business, clients and systems 


We will only use personal information for purposes that are reasonably related to the purpose for which it was collected, unless otherwise permitted or required by law.

Marketing Communications

We may send marketing, promotional or informational communications that we believe may be relevant to you.


You may opt out of receiving marketing communications at any time by:


  • Clicking the unsubscribe link in our emails; or 
  • Contacting us directly. 



Opting out of marketing communications will not affect service-related communications that are necessary for the administration of our services.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and support marketing activities.


Cookies may be used to:


  • Remember preferences 
  • Improve website performance 
  • Analyse visitor behaviour 
  • Measure marketing effectiveness 
  • Deliver relevant advertising 


We may use services such as:



  • Google Analytics 
  • Google Tag Manager 
  • LinkedIn Insight Tag 
  • Meta Pixel 
  • Other analytics and advertising technologies 


You can manage cookie preferences through your browser settings. Disabling cookies may affect certain website functionality.

Artificial Intelligence and Automated Tools

We may use artificial intelligence (AI), machine learning and automated technologies to assist with business operations, content creation, research, analysis, customer service, project delivery and administrative processes.



Where personal information is processed using AI-enabled tools, we take reasonable steps to ensure appropriate safeguards are in place and that service providers maintain suitable privacy and security standards.


We do not knowingly use solely automated decision-making processes that produce legal or similarly significant effects on individuals.

Disclosure of Personal Information

We may disclose personal information to trusted third parties where reasonably necessary to operate our business and provide our services.


These may include:


  • Cloud hosting providers 
  • Website and technology providers 
  • Analytics providers 
  • Marketing and advertising platforms 
  • Customer relationship management (CRM) systems 
  • Email communication providers 
  • Professional advisers 
  • Payment processors 
  • Contractors and service providers 
  • Government agencies where required by law 


We do not sell personal information to third parties.

Overseas Disclosure

Some of our service providers may store or process information outside Australia.


As a result, personal information may be transferred to and processed in countries including:


  • United States 
  • Singapore 
  • Ireland 
  • United Kingdom 
  • Other jurisdictions in which our service providers operate 


Where personal information is disclosed overseas, we take reasonable steps to ensure appropriate privacy protections are in place.

Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.


These measures may include:


  • Secure cloud infrastructure 
  • Access controls 
  • Password protection 
  • Encryption technologies 
  • Staff confidentiality obligations 
  • Monitoring and security procedures 


While we take reasonable precautions, no method of transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:


  • Provide our services 
  • Maintain business records 
  • Meet legal and regulatory obligations 
  • Resolve disputes 
  • Enforce agreements 


When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Access and Correction

You may request access to personal information we hold about you.


You may also request correction of information that is inaccurate, incomplete or out of date.



We will respond to requests within a reasonable period and may require verification of identity before processing requests.


In some circumstances, access may be refused where permitted by law.

Your Privacy Rights

Subject to applicable laws, you may have the right to:


  • Access your personal information 
  • Request correction of your information 
  • Withdraw consent where applicable 
  • Request deletion of personal information 
  • Object to certain processing activities 
  • Opt out of direct marketing communications 


To make a privacy-related request, please contact us using the details provided in this policy.

Third-Party Websites

Our website may contain links to third-party websites, services or applications.



We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our services are not directed to individuals under the age of 16.


We do not knowingly collect personal information from children without appropriate consent.



If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to remove that information.

Complaints

If you believe we have breached applicable privacy laws or mishandled your personal information, please contact us first.


We will investigate your complaint and aim to respond within a reasonable timeframe.


If you are not satisfied with our response, you may contact:



Office of the Australian Information Commissioner (OAIC)
Website: https://www.oaic.gov.au

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements or regulatory obligations.



Any updates will be published on this page and the revised version will take effect from the date shown above.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:



Black Canvas Pty Ltd

Email: hello@blackcanvas.com.au